Administrator II, Enterprise Content Management

Job Description:

  • Primary administration and integration within our SaaS Enterprise Content Management (Document/Workflow) Suite.
  • Ensure all environments are managed and maintained to meet service level agreements.
  • Implement Security measures and access controls.
  • Support change control and testing processes for modifications to application systems.
  • Analyze system for overall performance and give recommendations for improvements.
  • Provide responsive technical assistance and document configuration to support processes.
  • Develop strong working relationships with third party vendors.
  • Research and recommend innovative, and where possible automated approaches for system administration tasks.
  • Identify approaches that leverage our resources and provide economies of scale.
  • Quick, efficient, and effective issue resolution with proactive communication to all stakeholders.
  • Recommend, schedule, and perform improvements, patches, and reconfigurations.
  • Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.
  • Work with additional functional teams to ensure optimal operations and uptime of application environments.
  • Proactive monitoring and maintenance of SaaS / Windows system environments.
  • Provide backup administration support to other teammates.
  • Provide after-hours support.

Requirements:

  • Associate’s degree in the field of Computer Science or equivalent work experience in the field of Application and Server Administration required.
  • 3 years’ working experience required.
  • 5 years’ experience in the field of Application and Server Administration preferred.
  • Hands-on technical experience maintaining servers.
  • Enterprise Windows Administration including concepts such as Certificate Services, Web Services, Provisioning and Security.
  • Knowledge of ITIL and Agile framework.
  • Hands on enterprise application and hardware troubleshooting experience.
  • Working technical knowledge of networks, PCs and platform operating systems including Windows and Red Hat.
  • Working knowledge of Scripting languages such as Shell Scripting, YAML, Bash, Python, PowerShell, Batch, Object Oriented Programing, HTML5, and CSS.
  • Working knowledge of database technologies such as Oracle, SQL, PostGres, and MongoDB.
  • Working knowledge of Structured Query Language and Database Scripting concepts.
  • Working knowledge of Release Automation processes.
  • Knowledge of Application support methodologies and processes for platforms such as M365 and Dynamics Cloud applications, Great Plains, Atlassian Suite, Informatica, Automic, Qlikview, QlikSense, Alation, and Qlik Replicate.
  • Experience documenting and maintaining configuration and process information.
  • Knowledge of applicable data privacy practices and laws; including SSAE16, HIPPA, and URAC.
  • Participate in, adhere to, and support compliance program objectives.
  • The ability to consistently interact cooperatively and respectfully with other employees.

Benefits:

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
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