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Customer Support L1

June 8, 2026

Job Description:

Provide specialized Level 1 support to customers of the Kashio payment platform.
Handle complex and high-priority cases by prioritizing, escalating, and managing tickets end-to-end from opening through resolution and closure.
Document procedures, lessons learned, and operational improvements.
Propose and implement improvements in ticket classification, handling, and documentation.
Coordinate with N2 support and other technical teams as needed.
Ensure response and resolution times are aligned with defined SLAs.
Support the training of new L1 support agents.

Requirements:

Bachelor's degree in Systems Engineering, Computer Engineering, Computer Science, or a related field.
Minimum 2 years in technical support or customer service at technology, IT, or financial services companies.
Experience with ticketing tools (Intermediate).
Microsoft Office 365 (Intermediate).
Log analysis / monitoring (Basic).
Knowledge of API integrations / networking (Basic).

Benefits:

Remote work

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