Enterprise Support Engineer

Job Description:

• You will advise and handle support requests from enterprise customers on the PlanetScale platform.
• You will become a customer-facing subject-matter expert for enterprise customers on the PlanetScale platform.
• You will identify product gaps in a customer-specific context and work with Technical Account Management, Engineering and Sales Engineering teams to prioritize and escalate them.
• You will be part of an on call rotation for high priority issues.

Requirements:

• Experience supporting production databases and applications, preferably at scale.
• Experience with database internals and performance tuning, specifically for PostgreSQL and MySQL databases
• Working knowledge of Kubernetes.
• Strong ability to communicate and deal directly with customers, whether in email, Slack, video conference, or in person.

Benefits:

• An employee's total compensation consists of base salary + variable comp where appropriate + benefits + equity. A member of our Talent Acquisition team will be happy to answer any further questions when we engage with you to begin the interview process.