Front Desk Supervisor (Hotel Experience) Ac & Element Miami DT
Job Overview
Join our dynamic hospitality team as a Front Desk Supervisor with hotel experience, where you'll lead the guest services team at our vibrant hotel property. In this energetic role, you'll oversee daily front desk operations, ensure exceptional guest experiences, and maintain smooth communication across departments. Your leadership will set the tone for a welcoming environment, fostering guest satisfaction and operational excellence. This paid position offers an exciting opportunity to showcase your hospitality management skills while inspiring your team to deliver memorable stays for every guest.
Responsibilities
- Supervise front desk staff to ensure efficient check-in and check-out processes, maintaining high standards of customer service.
- Manage guest inquiries, requests, and complaints with professionalism and enthusiasm, ensuring swift resolution and guest satisfaction.
- Oversee night audit procedures, balancing accounts and preparing reports to ensure financial accuracy overnight.
- Coordinate with housekeeping, maintenance, and other departments to address guest needs promptly and effectively.
- Handle multi-line phone systems with excellent phone etiquette, providing clear information and assistance to callers.
- Support the training and development of front desk team members, fostering a positive work environment focused on hospitality excellence.
- Maintain comprehensive records of guest interactions, reservations, and billing details to ensure seamless operations.
Skills
- Proven experience in hospitality management or hotel front desk supervision with a strong understanding of hotel operations and Marriott standards.
- Excellent customer service skills with a friendly, approachable demeanor that creates a welcoming atmosphere for guests.
- Bilingual or multilingual abilities are highly desirable to serve diverse clientele effectively.
- Strong knowledge of hotel management systems and multi-line phone systems to streamline communication.
- Experience in night audit procedures and handling guest relations during late hours.
- Exceptional organizational skills with attention to detail in managing reservations, billing, and guest requests.
- Ability to lead a team confidently while demonstrating professionalism in all interactions. Embark on this exciting journey where your leadership transforms guest experiences into lasting memories!
Pay: $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
