[Hiring] Field Applications Specialist @Roche

Role Description

The Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

The Roche Support Network is dedicated to providing exceptional support to customers. As a Field Applications Specialist - Tissue Diagnostics you will:

  • Act as the primary liaison/customer representative throughout the implementation process and future histology application support.
  • Plan and coordinate the implementation and customer training, as well as problem-solve issues that arise for customers throughout the life cycle of the solution.
  • Provide highly visible, self-supervised and self-directed, extensive on-site advisory customer support through the implementation of Roche Tissue instrumentation and tailored customer training.
  • Assess customer needs based on personnel, organizational structure, workflow, and maximization of equipment capabilities.
  • Act as an advisor on customer issues and drive efficiencies & optimization for the customer and Roche through independent analysis and problem-solving.
  • Identify opportunities for new system consumables for clients (i.e. reagents, primary antibodies, bio-markers, software) to increase sales revenue.
  • Perform job duties remotely and independently.
  • Utilize independent judgment and discretion in the analysis of customer needs and issues that arise during and after the implementation process.
  • Adapt procedures, processes, tools, equipment, and techniques to meet complex requirements.
  • Independently analyze and resolve most customer questions and problems, referring only the most complex issues to higher levels.
  • Maintain and continuously improve the quality system and achieve quality objectives through daily actions.
  • Regular and predictable attendance is an essential function of this highly responsible position.
  • This is a field-based role - the territory is the United States. 90% travel is expected for this position.
  • The ideal candidate for this role will reside in Boston or Cambridge, Massachusetts.

Qualifications

  • Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory or equivalent work experience.
  • 3+ years of experience implementing and evaluating complex laboratory, IT products, medical diagnostic equipment, reagents and/or systems.

Requirements

  • Experience with Pharma, Academia and research with Roche Discovery products.
  • Ability to learn and remain current on Roche solutions across various fields, including histology and discovery ultra.
  • Effective written and verbal communication skills, along with project management experience.
  • Strong customer consultative skills, including advanced scientific knowledge, exceptional customer engagement, and the ability to foster strong customer relationships.

Benefits

  • The expected salary range for this position based on the primary location of Massachusetts is $84,300.00 - $156,500.00.
  • Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.
  • A discretionary annual bonus may be available based on individual and Company performance.
  • This position also qualifies for the benefits detailed at the link provided below.
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