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Internet Sales Specialist (A–Z Sales) | High-Performance Automotive | East Coast Toyota
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About the position
East Coast Toyota is seeking a high-performing Internet Sales Specialist to manage the entire customer journey — from the first digital inquiry to final delivery. This is not a traditional BDC role. We are looking for a professional who can engage, build value, structure deals, and close customers remotely, creating a seamless, modern buying experience before they ever walk into the showroom. You will be responsible for owning your leads from A–Z, ensuring no opportunity is missed and every customer receives a high-level, professional experience. What Makes This Role Different: You are not just setting appointments — you are selling. You will own the customer relationship from start to finish. You will be expected to structure deals and secure commitments remotely. You will play a direct role in gross profit generation and customer retention.
Responsibilities
Respond immediately to all internet, phone, and digital inquiries
Build rapport and establish trust through phone, text, and email communication
Conduct full needs assessments to match customers with the right vehicle
Present vehicle options, pricing, and payment structures remotely
Handle objections and guide customers through the buying process
Ask for the deposit and secure the deal prior to showroom visit
Coordinate showroom appointments for final delivery and paperwork
Maintain complete and accurate CRM records for all interactions
Follow up consistently to maximize closing ratios and customer retention
Work closely with sales management to ensure deal structure and profitability
Manage high-volume lead flow with no missed opportunities
Maintain strict CRM discipline and follow-up processes
Drive appointment show rates and closing ratios
Contribute to gross profit through proper deal structuring
Execute consistent follow-up for unsold leads and past customers
Support internal marketing efforts through database engagement and retention
Requirements
Previous automotive sales or high-performing BDC experience required
Strong phone presence and ability to build value remotely
Proven ability to close, not just set appointments
Highly organized and process-driven
Experience working in CRM systems (VinSolutions, Eleads, Reynolds, etc.)
Strong written communication (text/email) skills
Competitive, self-motivated, and results-driven mindset
Benefits
Aggressive compensation plan with strong earning potential
Performance-based bonuses tied to appointments, shows, and sales
Medical, dental, and vision benefits
401(k) retirement plan
Paid time off
Employee vehicle purchase program
Career advancement opportunities — we promote from within
