Luxury Collection Hotel - Assistant Front Office Manager
Job Summary
Join our luxurious hospitality team as an Assistant Front Office Manager at a prestigious hotel renowned for its exceptional guest experiences. In this vibrant role, you will lead the front desk operations, ensuring seamless check-in and check-out processes, delivering outstanding guest services, and maintaining the highest standards of hospitality. Your energetic leadership will foster a welcoming environment where guests feel valued and cared for from arrival to departure. This position offers an exciting opportunity to be at the heart of a dynamic resort environment, guiding a talented team to deliver memorable stays for every guest.
Responsibilities
- Oversee daily front desk operations, ensuring efficient check-in and check-out procedures while maintaining excellent customer service standards.
- Lead and motivate front office staff, providing training, support, and performance feedback to foster a high-performing team.
- Manage guest relations proactively, resolving issues swiftly and professionally to ensure maximum guest satisfaction.
- Coordinate with housekeeping, maintenance, and other departments to ensure smooth communication and operational flow.
- Handle guest inquiries via multi-line phone systems with professionalism and courtesy, demonstrating exceptional phone etiquette.
- Support night audit processes by reviewing daily financial transactions, ensuring accuracy and compliance with hotel policies.
- Uphold hospitality management best practices by maintaining a welcoming atmosphere that reflects the hotel’s luxury standards.
Requirements
- Proven experience in hospitality management or hotel front desk operations within luxury resorts or hotels.
- Strong knowledge of hotel management systems and multi-line phone systems.
- Excellent customer service skills with a passion for creating memorable guest experiences.
- Bilingual or multilingual abilities are highly desirable to serve diverse clientele effectively.
- Demonstrated leadership skills with the ability to manage and motivate a team in a fast-paced environment.
- Familiarity with night audit procedures, guest services, and hotel operations is preferred.
- Exceptional communication skills, including phone etiquette and guest relations expertise. Join us in delivering unparalleled hospitality in a vibrant resort setting! Your energetic leadership will inspire your team to exceed guest expectations every day while enjoying the rewarding environment of a luxury hotel dedicated to excellence in service.
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
