Medi-Drive Aetna 1099

If you are passionate about helping people, prefer evening shifts and <strong>love working from home</strong>, this may be the perfect opportunity for you!<br><br>Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter—and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.<br><br><strong>Qualifications<br><br></strong><ul><li>Proven track record of ALL of the following STRIVE values:</li><li>[S]ervice</li><li>[T]enacity</li><li>[R]esponsibility</li><li>[I]ntegrity</li><li>[V]ersatility</li><li>[E]ntrepreneurship</li><li>Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness</li><li>Strong desire to be helpful and take ownership to resolve customer situations</li><li>Empathetic and active listening</li><li>Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar</li><li>Positive outlook and enthusiastic attitude</li><li>Conscientious team player</li><li>Driven by delivering results</li><li>Professional demeanor, put together</li><li>Dependable and consistent, history of good attendance</li><li>Naturally curious with an aptitude for learning and understanding quickly</li><li>Ability to multitask by reading, typing, and navigating through applications while speaking with customers</li><li>Prior customer service/troubleshooting experience preferred<br><br></li></ul><strong>Responsibilities<br><br></strong><ul><li>Communicate with customers in a proactive and professional manner.</li><li>Respond to questions and provide information while exceeding customer expectations.</li><li>De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.</li><li>Identify root cause of inquiries by asking probing questions to determine the best solution.</li><li>Maintain required product knowledge to deliver best in class service.<br><br></li></ul><strong>Details<br><br></strong><ul><li>Start Date: April 27, 2026</li><li>Training Schedule: Friday 4/27, Monday 3/30 - Tuesday 3/31 9am-5pm EST for the first 3 Days</li><li>Production Schedules available:</li><li>Regular Shift – 5 days a week (32 hrs a week)</li><li>Pay: $17.00/hr</li></ul>