Patient Success & Operations Virtual Assistant (w/ Website & Marketing Support)

May 30, 2026

This is a remote position. Virtual Rockstar is hiring a full-time Patient Success & Operations Virtual Assistant (w/ Website & Marketing Support) on behalf of a growing pediatric therapy practice. This role will support client communication, scheduling, intake coordination, operational administration, and website management. You'll help ensure families receive a seamless experience while supporting the team with scheduling, CRM management, SOP updates, website updates, and marketing-related projects. The ideal candidate is highly organized, proactive, tech-savvy, and comfortable managing multiple priorities while communicating professionally with families and team members. <h3>Key Responsibilities </h3> Patient Communication & Scheduling <ul> <li>Manage intake requests and scheduling </li> <li>Coordinate intake calls and follow-ups </li> <li>Handle scheduling changes and client communication </li> <li>Support client nurture campaigns and reminders </li> </ul> Operations & Administration <ul> <li>Update SOPs, trackers, and clinician schedules </li> <li>Organize Google Drive and internal systems </li> <li>Maintain service tracking and operational reports </li> <li>Support workflow and process improvements </li> </ul> Website & Marketing Support <ul> <li>Update website content and resources </li> <li>Support SEO initiatives </li> <li>Manage newsletters and email campaigns </li> <li>Coordinate with the social media contractor when needed </li> </ul> Tools & Systems <ul> <li>SimplePractice </li> <li>Google Workspace (Docs, Sheets, Gmail, Calendar, Drive) </li> <li>FluentCRM </li> <li>Calendly </li> <li>Claude AI </li> <li>Website CMS platforms </li> <li>SEO tools </li> </ul> <h3>Requirements</h3> <ul> <li>Experience in client support, operations, executive assistance, or project coordination </li> <li>Excellent written and verbal English communication skills </li> <li>Strong organizational and time-management skills </li> <li>Experience with CRM systems and Google Workspace </li> <li>Comfortable learning new systems and technology </li> <li>Website management and basic SEO experience preferred </li> </ul> <h3>Non-Negotiables </h3> <ul> <li>Bright, engaging, and professional communication style </li> <li>Strong attention to detail and follow-through </li> <li>Ability to work independently </li> <li>Excellent client communication skills </li> <li>Strong organizational abilities </li> <li>Commitment to a full-time dedicated role </li> </ul> <h3>Benefits</h3> <ul> <li>Competitive salary commensurate with experience. </li> <li>Opportunities for professional development and growth. </li> <li>Work in a dynamic and supportive team environment. </li> <li>Make a meaningful impact by helping to build and strengthen families across the Globe </li> </ul>

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