Product Support Specialist

Job Description:

  • Work closely with Account Teams and Sales Operations Specialists to produce bills of materials for customer specified solutions.
  • Complete configurations and quotes for all vendor hardware and software solutions.
  • Collaborate with Technical Architects to complete solutions performance analysis and sizing.
  • Gather Pre-Sales proposals and documentation for Project Transition process.
  • Complete pre-site qualification and documentation quickly and accurately.
  • Create baseline proposals and RFP responses.
  • Trains Technical Architects on opportunity and quoting process and tools.
  • Experience with Cisco CCW/Dell OSC/NetApp/HPE quote tools.

Requirements:

  • Bachelors degree in Computer Science, Engineering or equivalent.
  • Professional communication, presentation, analytical, and problem-solving skills.
  • Minimum of 2-5 years of hands on experience in a data center setting required.
  • Extensive knowledge of one or more of the following data center solutions: storage, networking, Compute, virtualization, data center management / automation, and security.
  • Resourceful
  • Able to work under critical conditions.
  • Respectful
  • Pleasant, courteous, and able to abide and follow guidelines set by our company’s culture
  • Strong interpersonal skills with excellent presentation skills
  • Able to communicate with all levels of resources.
  • Ability to influence others to achieve results
  • Independent, self motivated, self starter and possess good working attitude.
  • Able to work well within the team and with partners.
  • Customer focused.
  • Results driven

Benefits:

  • Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
  • Paid time off and company holidays, along with additional leave benefits as per policy
  • Flexible work arrangements, supporting work-life balance
  • Learning and development opportunities to support continuous growth and upskilling
  • Employee wellness initiatives and programs focused on physical and mental well-being
  • Retirement and statutory benefits in line with India regulations
  • Inclusive and people-first culture, with a strong focus on collaboration and ownership
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