[Remote] ServiceNow Project Manager

Note: The job is a remote job and is open to candidates in USA. Raas Infotek is seeking an experienced ServiceNow Project Manager to lead the delivery of ServiceNow programs and projects across various modules. The role involves managing project plans, stakeholder communication, and ensuring adherence to best practices while driving innovation and continuous improvement.ResponsibilitiesLead end-to-end delivery of ServiceNow implementation, migration, and enhancement projectsEstablish and manage project plans, timelines, budgets, scope, and resource allocationEnsure adherence to Agile / Waterfall / Hybrid delivery modelsDrive governance forums, steering committees, and executive reportingIdentify risks, dependencies, and issues; implement mitigation strategies proactivelyAct as the primary interface between business stakeholders, IT teams, and external vendorsFacilitate requirements gathering, solution alignment, and signoffsCommunicate project status, risks, and outcomes to leadership and client stakeholdersOversee implementation of ServiceNow modules such as:IT Service Management (ITSM)IT Operations Management (ITOM)IT Asset Management (ITAM)HR Service Delivery (HRSD)Security Operations (SecOps)Collaborate with architects and developers to ensure scalable and compliant solutionsEnsure adherence to ServiceNow best practices and platform governanceManage project budgets, forecasting, and cost optimizationTrack project financials, including revenue, margins, and billing milestonesAllocate and optimize resources across multiple workstreamsEnsure delivery meets quality standards, compliance guidelines, and audit requirementsDrive documentation, knowledge management, and process adherenceSupport internal and external audits, ensuring proper evidence and controlsIdentify opportunities for automation, process optimization, and AIOps integrationDrive innovation using ServiceNow capabilities (Workflow Automation, AI/ML features, etc.)Capture lessons learned and implement best practices across engagementsSkillsBachelor's degree in computer science, Information Technology, or related field8–15 years of IT experience with 3–5+ years in ServiceNow project managementProven track record in managing large-scale ServiceNow implementationsExperience in working with global teams and enterprise clientsStrong understanding of ServiceNow platform and modules (ITSM, ITOM, HRSD, etc.)Familiarity with integrations (REST APIs, MID Server, third-party tools)Knowledge of ServiceNow architecture, workflows, and CMDBExpertise in Agile, Scrum, and traditional methodologiesStrong risk management, conflict resolution, and decision-making skillsExcellent communication and stakeholder management skillsStrong leadership and team management capabilitiesAbility to operate in fast-paced, high-pressure environmentsPMP / PRINCE2 / Agile certifications preferredServiceNow certifications (e.g., CSA, CIS-ITSM, CIS-ITOM)Experience in regulated environments (ITAR, SOX, HIPAA, etc.)Exposure to AIOps, automation, and cloud platforms (Azure, AWS)Company OverviewRAAS Infotek is a full spectrum global Information Technology services company, providing end-to-end business solutions. It was founded in 2010, and is headquartered in Newark, Delaware, USA, with a workforce of 201-500 employees. Its website is   Apply To this Job