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As a Retail Manager on the Canteen Northeast Division Support Team, you will provide hands-on operational support to retail and cafeteria locations across the division. This role is ideal for a self‑starter who thrives on independent work, frequent travel, and supporting multiple branches on high-impact projects. You will help execute openings, improvements, and operational initiatives while ensuring high standards of service, safety, and customer satisfaction.
Responsibilities
Support all Northeast Division branches on retail/cafeteria operations, openings, and special projects.
Direct daily operations under the guidance of the Director of Dining Services.
Maintain cash controls, payroll accuracy, inventory standards, and compliance with company policies.
Ensure safe, efficient, customer‑focused use of resources.
Hire, coach, and develop hourly team members.
Train staff in customer service, cashiering, portioning, sanitation, and safety.
Foster teamwork, communication, and accountability across supported branches.
Ensure customer satisfaction and strong public relations at all locations.
Communicate effectively with staff, patients, families, and clients.
Uphold corporate presentation and merchandising standards.
Complete required daily/weekly/monthly reports on schedule.
Implement Compass cash‑handling standards to prevent loss.
Support cost control, labor management, and operational efficiency.
Requirements
Management experience in retail or foodservice (required).Office‑only or administrative backgrounds are not a fit.
Strong leadership, supervisory, and coaching capabilities.
Ability to work independently, solve problems, and adapt in fast-moving environments.
Willingness and ability to travel up to 50% overnight across the Northeast Division.
Strong communication skills (verbal and written).
Proficient in Microsoft Office, email, and standard business software.
Nice-to-haves
BS in Food Service Management or related field; OR AA degree with 3+ years of related experience.
1–3 years of retail foodservice or operational management experience.
Knowledge of retail operations, merchandising, food cost controls, sanitation, and marketing.
Experience with P&L accountability and contract‑managed services.
Background in cash retail operations and retail marketing.
Strong organizational, financial, and analytical skills.
Benefits
Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
