ServiceNow Engagement Manager – Remote

Job Description:

  • Lead delivery of Professional Services engagements including the including the project management, financial reporting, client communication, and operational control.
  • Facilitate communications, project planning, implementation consulting, track tasks and deliverables according to the statement of work and allocate the appropriate resources.
  • Managed fixed-fee and variable priced engagements within contractional constraints.
  • Manage project constraints (i.e., scope, schedule, budget) and project risks, issues, decisions, action items, and changes (i.e., RIDAC) as needed for project success.
  • Perform delivery oversight of professional services staff to ensure timely and high-quality delivery of implementation projects and programs.
  • Manage the client relationships with an emphasis on client satisfaction.
  • Utilize the Agile/SCRUM methodology utilizing Smart Sheet and ServiceNow PPM.
  • Help drive Sigital project management and implementation delivery process standardization and improvements.
  • Flexibly perform duties during core US business hours and 10% travel as needed for client project activities.
  • Coach and mentor project team members and junior team members.

Requirements:

  • Must be a US citizen
  • 3+ years of demonstrated experience in IT project management and ability to direct system implementation and application design and development activities
  • 2+ years of IT professional services consulting experience working directly with clients.
  • 1+ years of experience in SaaS system (such as ServiceNow) implementation.
  • Demonstrated business skills needed for client engagement including strong oral and written communication, presentation creation/delivery, and professional conduct and appearance
  • 1+ years of experience with Agile methodologies such as Scrum, Kanban, Lean, or SAFe
  • 1+ years of experience implementing ServiceNow Platform and multiple Products such as ITSM, CSM, SecOPs or ITOM.
  • 1+ years of experience and/or certification in Organizational Change Management.
  • 1+ years of experience in Agile Scrum Master or Product Owner experience.
  • 2+ years of experience managing and supervising teams and individuals.
  • Experience in organizational transformation and/or advisory consulting.
  • Project Management certification such as PMP or similar.
  • Agile certification such as Certified Scrum Master or similar.
  • ServiceNow implementer and/or administrator certification(s)
  • Organizational Change Management certification such as Prosci or similar.
  • Bachelor's degree in technology or business field.

Benefits:

  • Remote FTE work
  • Healthcare Benefits.
  • 401K plan
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