Training Resource Team Specialist
About the position
Acts as frontline execution support for Ashley Global Retail strategic initiatives, delivering high-impact coaching, onboarding, and Ashley Global Retail transformation support. Supports stores and teams during product launches, system conversions, and major rollouts. Up to 75% travel required. The Specialist will follow the vision, structure, and deployment of the Transformational Resource Team (TRT) set by the VP of Operational Excellence.
Responsibilities
- Delivers in-person, on-the-floor support and coaching
- Implements training materials and playbooks developed by L&D, Product Knowledge, and Marketing Teams
- Assists stores with real-time adoption of new tools, systems, or sales programs
- Provides reinforcement of sales skills, guest experience, and retail execution
- Escalates field feedback to Managers for continuous improvement
- Supports activations such as new store openings, product launches, and system conversions
- Builds confidence and capability of frontline associates through coaching
Requirements
- 1+ years in curriculum development. An asset.
- 1+ years in training delivery and facilitation. An asset.
- 1+ years leading large-scale L&D change and project management initiatives.
- Bachelor’s degree in Business, HR, or other related experience. (Preferred)
- Adult Learning certification. (Preferred)
- Instructional Design certification (Preferred)
- Proficiency with Learning Management System technology.
- Proficiency with Microsoft suite tools including Word, PPT, and Excel. (Required)
- Leadership and Coaching
- Facilitation and Engagement
- Business Analysis/Research/Trend Analysis
- Accountability/Analytical Thinking/Problem Solving
- Business Enterprise Knowledge (Retail preferred)
- Verbal and Written Communication, Active Listening.
- Prioritization, Planning, and Organizational
- Valid Driver’s License Required
- Passport/Real ID and ability to travel in North America 75% of time. Single and multiple days with overnights.
