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<br><p><strong>Location:</strong> Remote (U.S.-based preferred)<br><strong>Type:</strong> Contract (20 hours/week, potential to increase)<br><strong>Duration:</strong> 6 months to start<br><strong>Target Start:</strong> ASAP (within 1-2 weeks)<br><strong>Pay Rate:</strong> $35-$40</p><strong>Overview</strong><p>Samuel Merritt University is seeking a <strong> Workday Analyst (Tier 1 / Generalist)</strong> to support their Workday environment as they approach the final stages of their <strong> Workday Student implementation</strong>.</p><p>This role is designed to provide <strong> day-to-day operational support</strong>, helping manage an increasing volume of tickets across both Workday and a legacy student system (<strong> PowerCampus</strong>) during the transition period.</p><p>The ideal candidate will act as a <strong> frontline support resource</strong>, resolving Tier 1 issues and serving as a liaison between internal stakeholders and the organization's AMS partner.</p><strong>Key Responsibilities</strong><ul><li>Serve as the <strong> primary point of contact</strong> for Tier 1 Workday support requests across functional teams</li><li>Troubleshoot and resolve basic Workday issues; escalate more complex items to AMS partner (ERPA) as needed</li><li>Manage and respond to incoming tickets (approx. 8-10 per week, with potential to increase)</li><li>Coordinate with internal teams to gather requirements and clarify user requests</li><li>Submit and track tickets with AMS partner when escalation is required</li><li>Assist with <strong> basic system navigation support and user guidance</strong></li><li>Support internal training efforts (logistics, coordination, and light facilitation using provided materials)</li><li>Document common issues, workflows, and resolutions to improve internal processes</li></ul><strong>Required Qualifications</strong><ul><li>Workday Certification (any module; required for system access and community resources)</li><li>Hands-on experience supporting Workday in a <strong> functional or analyst capacity</strong></li><li>Experience working in a <strong> ticketing or support environment</strong></li><li>Strong communication skills with ability to interact with non-technical stakeholders</li><li>Ability to triage issues, prioritize tasks, and manage workload independently</li></ul><strong>Preferred Qualifications</strong><ul><li>Exposure to one or more Workday modules:<ul><li>HCM</li><li>Financials</li><li>Payroll</li><li>Time Tracking / Absence</li></ul></li><li>Experience supporting <strong> post-implementation or hybrid (legacy + Workday) environments</strong></li><li>Familiarity with ticketing systems</li><li>Experience supporting training coordination or documentation</li></ul><strong>Environment & Team</strong><ul><li>Supporting both <strong> Workday platform and Workday Student rollout</strong></li><li>Legacy system (<strong> PowerCampus</strong>) still active during transition</li><li>Backed by AMS partner (<strong> ERPA</strong>) for escalations and complex builds</li><li>Collaborative environment with functional teams across the organization</li></ul><strong>Additional Details</strong><ul><li>Hours: ~20/week to start, with potential to grow to 30+ based on workload</li><li>Time & Materials billing (hours worked each week may vary)</li><li>Flexible scheduling; candidates must be able to align with <strong> Pacific Time working hours if needed</strong></li><li>Fully remote</li></ul><strong>What Success Looks Like</strong><ul><li>Quickly becomes a reliable <strong> Tier 1 support resource</strong></li><li>Reduces backlog of incoming tickets</li><li>Improves response time and user experience</li><li>Effectively leverages AMS partner for escalations</li><li>Potential to expand scope and hours based on performance</li></ul><p><br><br><span><span>Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. </span> <span> For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. </span> <span> Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at </span> <strong> <u> <span> <span> www.consultnet.com</span> </span> </u> </strong><span> .</span> </span></p><p>We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.<br><br></p> <br>
